service content

Pre sales service: provide professional consultation


Provide customer type selection information, and suggest referring to the process plan


Machine tool operation demonstration or exchange of machine tool experience


Configure machine tool accessories according to customer needs


After sales service: one-stop technical support


Imported machine tools


Provide documents required for import approval


Customs declaration, clearance and transportation


Provide door-to-door service after customs clearance until the machine is unloaded, unpacked and in place


Installation of the machine


Free installation, debugging, leveling, accuracy checking and acceptance


Free training for operators on safe use and maintenance


During the warranty period, free maintenance and spare parts shall be provided for the reason of machine manufacturing


Lifetime paid maintenance service beyond the warranty period


Commitment on service time. After receiving the customer's complaint call:


Respond within 24 hours from Monday to Friday


Saturday and Sunday, arrive at the scene within 48 hours


National holidays, arrange personnel as soon as possible